News — Frequently asked Questions

Packaging and Shipping the Ceramix way. Free Shipping + No Risk = Happy Customers.

Frequently asked Questions Shipping

Packaging and Shipping the Ceramix way. Free Shipping + No Risk = Happy Customers.

Ceramix offers a 100% guarantee that your item will arrive safely. You will not have a problem with regards to breakages.  If it does arrive broken we will replace the same item free of charge including the shipping. You might ask why we feel so confident that we are prepared to offer this guarantee. We have spent an enormous amount of time researching the best way to pack your precious cargo. Every order is double boxed so that there is an additional layer of packaging for safety. This is how we packed two mugs that were shipped to Cape Town...

Read more →