Return and Refund Policy

No Risk Guarantee

Should your item arrive broken we will replace it with the same item at no additional cost. It will be shipped to you as quickly as possible. Please phone 079 394 5054 or e-mail margaretmelvillehugo@ceramix.co.za so that arrangements can be made. Every attempt is made to ensure safe delivery through very careful packaging with two double walled boxes so breakages of our products in transit is a very rare occurrence. Please view our packaging procedure here and here.

I am not happy with my purchase, can I return it?

Ceramix offers a 7 day return policy on all items bought from us. We will refund any item in full, less our shipping costs of R180, for major city centers or R250, for outlying areas , if it is returned within 7 days from date of delivery. Refunds are credited in the original form of payment. Please e-mail margaretmelvillehugo@ceramix.co.za so that arrangements can be made for your item to be returned.

    I have received my order, but it is not what I wanted, can I exchange it?
    Yes. Should this not be what you wanted upon receipt each customer has 7 days to inform Ceramix that they would like to make an exchange. A small returns/exchange fee will be charged to facilitate the return.


    The returns process would be as follows:

    • Customer confirms their exchange order by providing their order number, and new piece required
    • An invoice for the returns fee of R180, for major city centers or R250, for outlying areas; will be emailed to the customer (this is only to cover the courier costs for the collection/delivery of both items)
    • Once proof of payment and the returned item have been received, the new order will be packed and shipped to the customer.

     

    You may also return your purchase by hand to our premises at 118 Allan Road Glen Austin A/H Midrand. Please phone 079 394 5054 and make an appointment before you do so.

    RETURN ELIGIBILITY

    Items must be new, unbroken, unused, and in its original packaging to qualify for a refund or exchange.

    When returning our ceramic, please carefully pack your item in the same manner as you received it in to ensure it is not damaged in transit. All items must be returned by hand or via Dawn Wing. A refund will only be applied once the goods have been returned and checked.


    All international sales are a final sale and cannot be returned or exchanged. With international sales we do not hold ourselves responsible for loss or damage once the goods leave our premises.