What are the delivery charges for orders with Ceramix?
Ceramix offers Free Shipping on all orders in South Africa with the exception of farms and rural areas.
How long will delivery take?
2 - 4 working days to most places in South Africa. Orders placed on a Thursday or Friday will be shipped on Monday so that the cartons are not left lying around in warehouses over the weekend.
I have not received my delivery, and the stated delivery time has passed?
On rare occasions or in remote areas there sometimes might be a delay. Ceramix unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact firstname.lastname@example.org or phone 079 394 5054 with your order number, should you not have received a notification of delay from Ceramix.
It is 16h00 and I have still not received my delivery, what should I do?
When Ceramix books deliveries with our courier company it is standard to request a delivery before 16h00. This does not always mean that delivery will take place before 16h00, on rare occasions the courier company may deem your delivery address an outlying area (especially residential addresses) and as a result only deliver much later in the day after 16h00. Should you need to leave the address after 16h00 for any reason and are afraid you will miss the delivery, please note that our courier company has been instructed to attempt delivery the following week day, should there not be anyone available at the time of delivery.
Every precaution is taken so that your order arrives safely. Please review our 20 step packaging process below. Your order is packed with the loving care it deserves using a great deal of packaging material.