Shipping

What are the delivery charges for orders with Ceramix?

Ceramix offers Free Shipping on all orders in South Africa with the exception of farms and rural areas.

A Free Gifting Bag is included with every order.

    How long will delivery take?

    2 - 4 working days to most places in South Africa. Orders placed on a Thursday or Friday will be shipped on Monday so that the cartons are not left lying around in warehouses over the weekend.

    I have not received my delivery, and the stated delivery time has passed?


    On rare occasions or in remote areas there sometimes might be a delay. Ceramix unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact margaretmelvillehugo@ceramix.co.za or phone 079 394 5054 with your order number, should you not have received a notification of delay from Ceramix.

    It is 16h00 and I have still not received my delivery, what should I do?

    When Ceramix books deliveries with our courier company it is standard to request a delivery before 16h00. This does not always mean that delivery will take place before 16h00, on rare occasions the courier company may deem your delivery address an outlying area (especially residential addresses) and as a result only deliver much later in the day after 16h00. Should you need to leave the address after 16h00 for any reason and are afraid you will miss the delivery, please note that our courier company has been instructed to attempt delivery the following week day, should there not be anyone available at the time of delivery.

    Packaging

    Every precaution is taken so that your order arrives safely. Please review our 20 step packaging process below. Your order is packed with the loving care it deserves using a great deal of packaging material.

     Packaging a Ceramix Bunny Platter for shipping.

    Lay out several sheets of unprinted paper

    Wrap the Bunny with several layers of paper

    Wrap more layers of paper around the entire platter

    Wrap the platter in a layer of bubble pack

    Wrap a few more layers of bubble pack around the platter.

    Tape up the first double walled carton

    Place the Bunny Platter in the double walled carton.

    Insert more bubble back all the way around the platter to insure that it cannot move in transit.

    Tape the securely packed carton closed.

    Tape the base of the second carton.

    Wrap the first carton in bubble pack

    Place the first carton into the second carton.

    Add more bubble pack to make sure that the first carton cannot move.

    Put tissue paper into your Free Gifting Bag.

    Put the free gifting bag into the carton.

    Close the carton.

    Tape the carton shut.

    Add FRAGILE stickers.

    On a large carton two FRAGILE stickers are placed on each side of the box.

    On a large carton a total of ten FRAGILE stickers are used.